Web sphere commerce allows to send email messages to customers by making use of the below mentioned steps. Create the JSP which will be used for generating contents of the email For e.g.: SendEmail.jsp Create View for the JSP in Struts-Config-Ext.xml Make an Entry in Struts-Config-Ext.xml file for .jsp as below < action path='/SendEmailView' type='com.ibm.commerce.struts.BaseAction'> < set-property property ='authenticate' value ='10001:1'/> < set-property property ='https' value ='10001:1'/> < /action> < forward name="SendEmailView /10001/-3" path="/< location of JSP file >/ TestEmail.jsp" className="com.ibm.commerce.struts.ECActionForward"> < set-property property="implClassName" value="com.ibm.commerce.messaging.viewcommands.MessagingViewCommandImpl"/> < set-property property="int